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Before you supply any personal details to us via the contact us page on this website please read our IFA privacy notice document at the bottom of the website. This notice sets out how we will process your personal data in line with the General Data Protection Regulations. Once you have read the privacy notice, please tick to confirm that you have read it and that you agree to Paladin Advice processing your personal information for the purpose of contacting you. We will not use the details you provide us in the contact form to market to you.

Complaints

If you wish to register a complaint, please write to Complaints Officer, Rosemount Financial Solutions IFA Ltd, Rosemount House, 2-4 Chequers Road, Basingstoke, RG21 7PU.  Telephone 01256 405460 or e-mail complaints@rosemountfsIFA.co.uk  

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk  or by contacting them on 0800 023 4567.

What our clients say

  • “Jane was Amazing! I am due to get my first benefits payment shortly. Completing the forms with Jane’s help was much better than trying to do alone as she is so on the ball and just made the whole process much easier and less stressful”

    LM

    Paladin Client

  • “Steve Farnfield is a great financial adviser in the world of Court of Protection investments. Not only is he a safe pair of hands technically speaking, he take the time to understand their needs, and demonstrates a genuine empathy towards those he is helping. He comes highly recommended.”

    Testimonial about Stephen Farnfield

    COP Partner at Large law firm

  • “I have worked with Steve for a number of years. I have found him approachable and quick to respond, with a wide range of knowledge which is always made readily available. He is able to connect with Deputyship and Trust clients and tailor his approach to their level of understanding, which means that they can be confident in his abilities and their security. I have found Steve easy to work with and he is always responsive and able to discuss and resolve any queries that arise, often ensuring he goes above and beyond to make sure the interests of vulnerable people are protected.”

    Testimonial about Stephen Farnfield

    COP Partner at Large law firm

  • “I have worked with Steve for over 10 years. He is approachable, knowledgeable and inspires confidence, especially in family members of those lacking capacity concerned about ensuring funds can last for their loved one’s needs for life. Whilst good advice should be a ‘given’ from any professional, the personable way he engages with people and puts them at ease, and his willingness to discuss matters of interest and importance to the client makes them feel at ease and provides great support and insight as a professional deputy.”

    Testimonial about Stephen Farnfield

    Partner of law firm

  • When we were awarded a substantial compensation payment, our first action was to find a financial advisor to help make some big decisions. It wasn’t difficult to find well qualified and eager advisors. Stephen Farnfield had an extra quality however. He seemed to understand what this money meant to us as a family.

    Stephen is an excellent communicator. He knows his business and we trust his judgement. I have no hesitation in recommending Stephen Farnfield and Paladin.

    RM, September 2023

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